The Care Quality Commission

Archived: Vicarage Farm Nursing Home

139 Vicarage Farm Road, Hounslow, Middlesex, TW5 0AA

Provided and run by:
Minster Care Management Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

16 January 2012

During a routine inspection

People said staff were 'kind' and treated them with respect. Some people said they were offered choices, for example choosing from the daily menu and deciding what activities they wanted to join in with. One person said of the staff 'they always cater for what you want.' Most people we asked said they could get up and go to bed when they wanted, and their choices were respected. One person wished to go to bed a bit earlier and was happy for us to mention this to the manager, which we did.

People said they were being well looked after and they liked living at the home. Visitors expressed their satisfaction with the care being provided to their relatives. Some specifically commented on the improvement in their relatives' health and condition since coming to the home. Visitors who were representatives said they were kept up to date with their relative's condition.

People said they felt safe at the home and could speak with a member of staff or the management if they had any worries. Visitors told us they were confident to discuss any issues and that they were listened to.

People told us staff knew how to care for them. One person said 'the care is brilliant' and another said they were 'being looked after very well'. We received similar positive comments from other people living at the home.