We did not speak to the one person using service at this inspection. We discussed the recruitment process with the registered provider and checked employment records for four members of staff.
We found that recruitment processes had been strengthened. This meant that people using the service were more fully protected from staff who may not be suitable to work with vulnerable adults.
We met with the one person using service, one of their relatives, the registered provider and operations manager.
The person using the service told us that staff treated them well and respected their independence. They told us, 'I do everything for myself' and 'the staff are not too bad, if I have a problem I call for them.' They said someone was always available at the care home if they needed help with anything.
The person using the service had support plans in place, which they were involved in and which outlined their agreed care arrangements.
There were inadequate arrangements to ensure that staff were appropriately recruited however. The provider was not fully aware of the government standards of quality and safety which may have an impact on the quality of care that people receive from the agency.