We carried out a review of the data available to us about Roial Caring Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Roial Caring Services, you can give feedback on this service.
Fairview Resources is a domiciliary care service providing the regulated activity personal care which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
Systems and processes were in place to support people’s safety. People’s needs, including their safety were assessed and monitored. People were supported by staff who had undergone checks as part of their recruitment. People and family members said the service was reliable, and that their care was provided by the registered manager and a team of three care staff. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s needs were assessed and kept under review. People, and in some instances family members were involved in the assessment process. People’s health care needs were documented and staff liaised with health care professionals when required. Staff had the required experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke of the kind and caring approach of staff. People told us they were actively involved in decisions about their care, and that their views were respected by staff. The registered manager had received compliments as to the quality of the care provided, which included comments about the caring approach of staff.
People were involved in the development and reviewing of their care and support package. The service responded to people’s request for additional support in a timely way. People were aware of how to raise a concern and spoke of any concerns they had raised were listened to and acted upon.
The registered manager monitored the quality of the service provided by undertaking a range of audits. People’s views about the quality of the care were sought. The registered manager monitoring staff through observations and supervision as part of their quality monitoring processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 20 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.