Mancroft

Updated 3 February 2024

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Mancroft is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service also provides care and support to people living in a 'supported living' setting so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the

quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

Inspection activity started on 17 January 2024 and finished on 23 January 2024. We visited the location on 17 January 2024.

What we did before the inspection

We reviewed information we had received about the service since our last inspection, including notifications the provider had sent to us. We also gathered feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

People who used the service used different ways of communicating including eye movements, single words or sounds and body language, we observed these actions as part of our inspection. We spoke with 2 relatives. We also spoke with the registered manager, the nominated individual and 2 members of care staff. We looked at the care records for 3 people. We checked the care people received matched the information in their records. We looked at records relating to the management of the service, including audits carried out within service. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Updated 3 February 2024

About the service

Mancroft is a care home without nursing, which can accommodate up to five people. There is also a supported living premises which accommodates up to three people. At the time of our inspection four people were using the care home service and three were using the supported living service. These included people with learning disabilities or those on the autistic spectrum, people with mental health difficulties, or younger adults.

People's experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right Support

Care plan and risk assessments in place were based on people’s individual needs. Staff were aware of these and followed them when needed.

Right care

People were protected from potential abuse as staff had received training and they were aware of the procedures to follow if there were any concerns. There were enough staff who were safely recruited to support people. People received medicines when needed by appropriately trained staff and infection control procedures were followed.

Right culture

Audits were completed to monitor the services and make improvements where needed. Staff / The management team? ensured lessons were learnt. Staff felt supported by the management team and were given the opportunity to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 10 December 2021).

Why we inspected

The inspection was prompted in part due to a safeguarding concern we had received. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and effective sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.