Archived: Clayton Manor

We spoke with people who lived at the home. They told us they could express their views and were involved in making decisions about their care. They told us they felt listened to when discussing their care needs. Staff confirmed to us they also involved people to ensure they received the right care and support.

We observed the staff team providing sensitive and flexible personal care support. The staff were kind and patient and showed a good understanding of the needs of the person in their care.

The people we spoke with said their relatives were receiving safe and appropriate care which was meeting their needs. One said, 'I come quite a lot and the staff are always kind, caring and supportive, they do treat the residents well.'

There were a range of audits and systems in place to monitor the quality of the service being provided.

We looked at the care plans and we saw that they were fit for purpose and that where people were able and wished to they were involved in these plans and decisions about their care.

During the mealtimes we saw food that was nutritious and well presented. People who needed support or prompting to eat were given it and those on special diets received them because care plans were up to date and referred to by the staff.

We looked at the homes safeguarding procedures and spoke to staff about what they would do if they suspected abuse. We were confident that the home had appropriate systems in place and that staff had been trained.

We saw that the home had effective systems in place for recruitment and this was carried out in accordance with the regulations and that record keeping was to a good standard.