Archived: Redbrick Court

We found that records were clear and accurate about the needs of people. Staff we spoke with were able to explain people needs. One relative said, 'Staff do seem to have a better understanding of people's needs'.

We found that there was an effective system in place to monitor the quality of care people received. Audits and checks were being carried out consistently to ensure people were safe and receiving the care they needed. One relative said, "The manager is now more available on the floor".

We found that care was not always delivered to people in a timely manner. Records were not always accurate and did not always reflect people's current care needs.

There were effective systems in place to reduce the risk and spread of infection. One person said, 'My room is clean and tidy' We saw communal areas were not always cleaned after mealtimes. The bathroom and toilet areas were clean and tidy with new equipment for the management of soiled clothing.

Relatives told us that the staff were kind, polite and very professional. One person said, 'I am happy here, staff look after me'. Staff we spoke with told us they had access to mandatory training and there were enough staff on shift to support people's care needs.

We found that there were not effective systems in place to ensure the appropriate quality of service to people. Audits and checks were not being carried out consistently enough to ensure people were safe from harm.

We found that some people and their relatives were involving in the planning of care. We saw people being offered choices during mealtimes. One person said, 'I do get a choice.'

People's care records were not always updated to reflect their changing needs. We found that care was not always delivered in a timely manner to meet people's needs. Staff we spoke with were not always aware of people's care and health needs. This meant that people did not always receive care that met their needs.

We found that arrangements were in place to ensure that people were safeguarded from abuse.

We found that arrangements were not effective in reducing the risk and spreading of infection. We found that there were areas of the home, which were unclean and untidy. One relative said, 'Recently I have been finding the toilet to be dirty with paper on the floor.'

We found that there were not enough skilled staff to look after people's needs. One staff said, 'We have to run the shift short staffed, and this happens regularly.'

We found that systems were not always effective at identifying shortfalls in the home to ensure better outcomes for people who lived at the home.