13 May 2013
During a routine inspection
On the day of the inspection we spoke with the dentist, the practice manager and other dental staff. We also spoke with three people who used the service after the inspection.
We were told that people had NHS treatment and also paid for private treatment at this dental practice.
We spoke with people who had attended the dental practice for consultations or treatment. Everybody we spoke with told us they were happy with the treatment they received.
We found the dental practice to be clean and hygienic. There were systems in place which ensured the practice was cleaned in accordance with dental good practice guidelines.
We found that staff members were suitably qualified for their roles. We found the dental practice had a recruitment policy in place.
People we spoke with told us the staff were always helpful and appointments were arranged at a convenient time for them. People told us they would be comfortable making a complaint if they needed to.
One person told us: 'They are absolutely wonderful and staff help all they can'.
Another person told us: 'The treatment is very thorough. I have no complaints'.