29 November 2023
During an inspection looking at part of the service
Our rating of this location stayed the same. We rated it as outstanding because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
- The service was tailored to meet the needs of individual people and was delivered in a way to ensure flexibility, choice and continuity of care. The service was flexible, provided informed choice and ensured continuity of care. Facilities and premises were innovative and met the needs of a range of people who use the service. People could access the service when they needed it and did not have to wait for treatment.
- The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Comprehensive and successful leadership strategies were in place to ensure and sustain delivery and to develop the desired culture. Leaders had a deep understanding of issues, challenges and priorities in their service, and beyond.
- Staff understood the service’s vision and values, and how to apply them in their work. Staff felt exceptionally respected, supported, and valued. They were completely focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged exceptionally well with patients and the community to plan and manage services and all staff were overwhelmingly committed to improving services.