We carried out a review of the data available to us about Professional Care Support Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Professional Care Support Services Ltd, you can give feedback on this service.
Professional Care Support Services Ltd is a domiciliary care agency providing personal care to people aged 65 and over. At the time of the inspection 31 people were receiving care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
At the time of inspection we found that some improvements were needed to ensure staff recruitment files reflected their employment history. The provider took immediate action to remedy this following our inspection. Staff knew how to report potential safeguarding concerns. People received their medicines safely and suitable risk assessments were in place to mitigate risks to people. Effective measures continued to prevent the spread of infection.
People and relatives felt that the care delivered was responsive to their needs. We recommend the provider ensure that people’s care records fully reflect their preferences. The provider took appropriate steps to support people requiring end of life care. No complaints had been received at the time of our inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access other healthcare professionals, as well as staff taking steps to support their eating and drinking needs. Staff were supported through regular training, supervision and appraisal.
Staff ensured they were kind, caring and respectful towards the people they visited. People were supported to be as independent as they were able to, and staff respected their privacy and dignity. People and relatives were consulted in relation to their care needs.
The registered manager was thought of positively, and ensured they were accessible to people, relatives and staff. Quality assurance systems were in place to review service provision and drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 10 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Professional Care Support Services provides personal care and support to people in their own homes in Merton and Wandsworth. The people who used the service included older people and people with a learning disability or a physical disability. On the day of our inspection fourteen people were using the service.
At the time of the inspection, there was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and were supported by staff who knew how to keep them safe. The provider had arrangements to help ensure that risks to people's health and safety were assessed and well managed by staff.
People were supported by appropriate numbers of staff. Appropriate staff recruitment procedures helped to keep people safe.
People received the support they needed to safely manage their medicines.
Staff had the knowledge and skills to care for people effectively and felt well supported by appropriate training and effective supervision.
People were all able to make choices and decisions about their care sometimes with the support of their relatives.
People received support where they needed it to have enough to eat and drink and to access a range of healthcare services.
People told us staff knew them well and were kind and caring towards them. It was evident staff had established positive relationships with people. People also said staff valued people, treated them with respect and promoted their rights, choice and independence.
People said staff who supported them had up to date information about their needs and this was delivered in the way they wanted. We found there was consistency in the provision of care for people and this enabled caring relationships to be developed.
People and their relatives told us they were involved in the planning and reviewing of their care. There was a clear plan of care available for staff who supported people according to their needs and wishes.
People were provided with support that was responsive to their changing needs.
People knew about and were able to make a complaint and were confident the provider would respond appropriately to any concerns they might have.
The registered manager had implemented a variety of methods to assess and monitor the quality of the service. These included satisfaction surveys, spot check and care reviews. We found people were satisfied with the service they received. All the records we inspected were clear, easy to access and logically filed. This reflected on a well organised and efficiently run domiciliary care service.