- Homecare service
LIM Independent Living and Community Care Services Limited
Report from 12 July 2024 assessment
Contents
Ratings
Our view of the service
LIM Independent Living and Community Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment there were 6 people using the service. This assessment took place between 26 Jul to 14 Aug 2024. We undertook this assessment to review progress made since our last assessment and to follow up on previous breaches of regulation. This was a comprehensive assessment and we assessed all 34 quality statements across the 5 key questions. The service had made improvements and were no longer in breach of regulations. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: People were protected from risk of abuse. Risk to people was managed well. People received timely care calls from trained staff. Only suitable staff worked at the service. Staff reduced infection risks to people. The service worked with partners to help people achieve positive outcomes. People were provided information which met their needs. The service was now working within the principles of the Mental Capacity Act. Right care: People received care tailored to them and their needs. People had choice and control and staff respected their decisions. People’s care was reviewed to ensure this was effective. People were treated equally and fairly and supported to access care and support that met their needs. People’s rights were understood and respected. Right culture: Staff understood their role to provide safe, quality care. Governance systems enabled effective oversight of the safety and quality of care. Staff were valued and treated fairly. People and staff could raise concerns because the service promoted a culture of openness, honesty and improvement.
People's experience of this service
People were happy with the care and support provided by staff. People were safe with staff, who managed risks to their safety well. People could confidently raise any concerns they had and these were listened to and acted on by the service. People were involved in assessing their needs, making decisions and had choice and control about how they wanted to receive care and support from staff. People were supported by staff who knew them well. Staff received relevant training and worked well together to meet people’s needs. Staff provided care in line with people’s choices and preferences. Staff were caring and treated people with kindness, dignity and respect. People were encouraged to maintain their independence, stay healthy and well and received their medicines when needed. People’s health and wellbeing was monitored to ensure they were experiencing positive outcomes. People were treated equally and fairly and supported to access support for their health and care needs when they needed this. Staff turned up on time for care calls and people experienced flexibility and continuity of care. People’s views about how the service could be improved were sought and acted on by the management team.