The Care Quality Commission

Archived: Community Living and Support Scheme - Shared lives and Domiciliary Care

Room 55 Hillview, Hill View brive, Welling, Kent, DA16 3RY (020) 3045 3114

Provided and run by:
London Borough of Bexley

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

17 December 2012

During a routine inspection

People who used the service we spoke with told us they were "very happy" and "getting on well" living in a shared lives placement. One person told us they were supported to do things like washing, and their carers encouraged them to do things for themselves. People told us the provider visited them regularly and "asked them lots of questions", to make sure they were happy and receiving a good service. People told us that when the provider's staff visited them they were friendly, and they told us they "have no complaints" about the service. We heard that one person who had received a service for several years had changed their surname to that of their carers as they felt so much of a part of their shared lives carer's family.

We found people were involved in their care and they were encouraged to maintain their independence. People were treated with dignity and respect. People's care was planned and delivered according to assessments carried out before the service began and was reviewed annually. Appropriate risks were considered to ensure people stayed safe. The provider and carers had policies and procedures for safeguarding vulnerable adults, and people who used the service knew how to complain. Carers were appropriately supported and were trained in areas relevant to the needs of people they cared for. The provider had systems to ensure a good service was being provided, including seeking the views of carers, people who used the service and their families.