Oak Way House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

As part of this assessment, we looked at 1quality statement for the key question of caring. This was independence, choice and control. People’s independence was always encouraged and promoted ensuring people had choice and control over their care and support. Staff knew people very well and took time to observe, communicate and engage people in discussions about their immediate care needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People confirmed they were encouraged and supported to be involved in the care panning process and supported to make choices about their care, ensuring their independence was maintained. One person told us that wanted to be responsible for administering their own medicines. They explained how the staff had listened and supported them to manage their own medication safely. Another person was supported to move from a nearby residential care home where they were receiving respite care. Staff had supported them in all areas to promote their independence and they now only required 1 care call a week and were living independently. They told us, “The staff have been fantastic at helping me regain my independence. I even go out and do my own shopping. I'm very grateful to them.” One person with a visual impairment had adaptions made to their kitchen so they could stay independent with meal preparation and cooking. They told us, “The staff let me do as much as I can for myself. They have helped me a lot and I have no regrets about coming here with my [family member]." Several people had automatic door openers to enable them to answer the door independently.

Staff supported people to be independent and encouraged people to do as much as they could for themselves. One member of staff said, “Its more to keep people in control of their own lives. We get people to do as much as they can especially with personal care. We ask them what they would like us to do which gives them control over what we do.” Staff told us they received training about equality and diversity. One staff member told us, "We give people choices all the time, so they are always in control of what happens to them, no matter what their situation.”

People were supported to understand their rights by using different ways to communicate so they were able to make decisions about their care and have a voice. People’s communication needs were thoroughly assessed before a care package commenced. Care plans contained up to date information about people’s needs including their choices and preferences. They contained information for staff guidance to promote people’s independence in areas such as mobility and managing their medicines.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.