Archived: Edgeley House Care Home

Updated 5 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions.

This was a targeted inspection to check whether the provider was safely assessing and meeting people’s needs.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Edgeley House Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager, however, at the time of this inspection no registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This meant the provider would be legally responsible for how the service is run and for the quality and safety of the care provided. In the absence of the registered manager, managerial support was being provided by the providers regional manager and regional support managers.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection and we reviewed feedback from the local authority. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people about their experience of care at Edgeley House Care Home. In addition, we spoke with six staff members including one senior care assistant, two care assistants, two regional support managers and a regional manager. We viewed four people’s care and support plans and looked at several records regarding the health and safety management at Edgeley House Care Home.

Updated 5 April 2022

About the service:

Edgeley House is a residential service providing support with personal care or nursing needs for older people. The service can accommodate up to 60 people although at the time of the inspection there were 43 people living there including people living with dementia. The home is an adapted two storey building.

Peoples experience of using the service:

People were cared for by staff in a way that kept them safe and protected them from avoidable harm. People were supported by enough staff who were available to respond to their needs in a timely manner. People received their medicines when they needed them, and systems were in place to ensure medicines were stored and administered safely and adequate supplies were available. Accidents and Incidents were investigated, and measures were taken to prevent re-occurrences. The premises were clean, and staff knew and followed infection control principles.

We saw positive feedback about the quality of care. The feedback on the leadership of the service and the registered manager from people and staff was positive. There were effective governance systems in place to monitor the quality of service and the health, safety and welfare of people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was good (published July 2019)

Why we inspected

We had received concerns in relation to staffing and the culture of work at Edgeley House. As a result, we undertook a focused inspection to review the Key Questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.