Background to this inspection
Updated
26 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two people who used the service and a relative about their experience of the care provided. We spoke with five members of staff including the registered manager, office manager, a senior support worker and two support workers.
We reviewed a range of records. This included two people’s care records and medication records. We looked at three care staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We spoke with one professional involved with the service.
Updated
26 July 2019
About the service
Hil Care (East Yorkshire) Limited is a small domiciliary care agency and provides care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 2 people received the regulated activity 'personal care'.
People’s experience of using this service and what we found
People using the service and their relatives told us they felt safe. A relative told us, “I have no doubts they are safe.”
Staff were recruited safely and kept people safe from the risk of abuse and avoidable harm. Personalised risk assessments provided staff with enough information to support people safely.
People received their medicines as prescribed and staff followed good infection control practises.
Staff were well trained and well supported. They provided people with the right care based on a thorough assessment of their needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff delivered kind and compassionate care and respected people’s individual choices.
The service benefitted from a registered manager who worked collaboratively with staff to deliver high quality care. The registered manager shared learning with staff and promoted a culture of continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/02/2017 and this is the first inspection..
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.