- Care home
Hengist Field Care Centre
Report from 24 September 2024 assessment
Contents
Ratings
Our view of the service
Date of the assessment: 9 October to 29 October 2024. We completed this assessment in response to concerns about risk management within the service. However, we found the service continued to provide good quality care and was well led. Potential risks to people’s health and wellbeing had been assessed and there was guidance for staff to mitigate risks. Lessons were learnt when things went wrong, and changes were made to people’s support to keep them safe. There were enough staff to meet people’s needs. Medicines were managed safely, and people received their medicines as prescribed. The building and environment were maintained to a high standard. Staff understood their responsibility to report and protect people from abuse and discrimination. Staff followed infection control guidelines, and the service was clean and odour free. The provider had effective systems in place to monitor the service and make improvements as needed. Staff felt supported by the management team and understood their roles and responsibilities to promote the provider’s vision for the service.
People's experience of this service
People told us, they felt safe living at the service and there was enough staff to meet their needs. People described how they were supported to remain as independent as possible including using equipment to mobilise. People were happy with the cleanliness of the service. People were encouraged to be involved with events in the community including spiritual services and celebratory events.