31 July 2019
During a routine inspection
This service was previously inspected on 13 June 2018 but was not rated
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at MSMB Healthcare - Harley Street on 31 July 2019 as part of our inspection programme to rate independent healthcare services.
MSMB Healthcare- Harley Street is an independent health service based in central London, where general practitioner services are provided.
Dr Drashnika Patel is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received eight completed comment cards from patients using the service. All comments received were positive about the service and staff. We did not speak with any patients as the service was not seeing any patients on the day of the inspection.
Our key findings were:
- Most risks were well managed; however, we identified a lack of oversight in relation to some environmental risks.
- Systems were in place to ensure patients were safeguarded from abuse. Staff demonstrated that they understood their responsibilities and had received training on safeguarding relevant to their role.
- The service organised and delivered services to meet patients’ needs. It took account of patient needs and preferences to deliver a tailored service.
- Policies and procedures to govern activity were in place and reviewed annually. There was a complaints process in place and feedback from patients received was positive about patient experience.
- There were effective governance systems and processes in place.
The areas where the provider should make improvements are:
- Develop a system to gain assurance that environmental risk assessments such as Legionella have be carried out and any actions to ensure safety have been completed
- Ensure equipment remains safe and maintained according to manufacturers’ instructions
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care