• Doctor
  • GP practice

Fairfield Surgery

Overall: Good read more about inspection ratings

High Street, Burwash, Etchingham, East Sussex, TN19 7EU (01435) 882306

Provided and run by:
Dr Mark Robertson + Dr Simon Gilmore

Important: The provider of this service changed - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 6 June 2018

Fairfield Surgery is a rural practice offering general medical services to people living and working in Burwash, Etchingham and the surrounding area. The current patient list is pproximately 4100. It is a practice with two GP partners, both male and two salaried GPs one male and one female. This equates to 2.7 full time equivalent GPs.

Additionally the practice employs a regular GP locum to carry out a weekly ward round at a local nursing home.

The practice also has two practice nurses, two healthcare assistants, four dispensary staff, a practice manager and a team of receptionists and administration staff.

The practice offered dispensing services to those patients on the practice list who lived more than one mile (1.6km) from their nearest pharmacy.

Data available to the Care Quality Commission (CQC) shows the percentage of patients aged 18 and under is just below both clinical commissioning group (CCG) and England averages. Data also shows the percentage of patients over 65 years of age is higher than both the CCG and national averages. The number of registered patients suffering income deprivation (affecting both adults and children) are below CCG and England averages.

The practice is open Monday to Friday between 8am and 6.30pm. Appointments can be booked over the telephone, online or in person at the surgery. Patients are provided information on how to access an out of hour’s service by calling the surgery or viewing the practice website.

The practice runs a number of services for its patients including; chronic disease management, new patient checks, child vaccinations, smoking cessation, phlebotomy and postnatal care.

Services are provided from one location:

Fairfield Surgery

High Street

Burwash

Etchingham

East Sussex

TN19 7EU

Further information about the practice and services provided can be found on their website which can be accessed via the following link www.fairfieldsurgery.co.uk

The practice has a General Medical Services (GMS) contract with NHS England. (GMS is one of the three contracting routes that have been available to enable commissioning of primary medical services). The practice is part of NHS Hastings and Rother Clinical Commissioning Group. Out of hours care is accessed by contacting NHS111.

Fairfield Surgery is registered by CQC to carry out the following regulated activities, Maternity and midwifery services, Treatment of disease, disorder or injury, Surgical procedures and Diagnostic and screening procedures.

Overall inspection

Good

Updated 6 June 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Fairfield Surgery on 23/04/2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice had a system for destroying their expired controlled drugs that did not put patients at risk. However they had not followed the correct process in contacting the Controlled Drugs Accountable Officer (CDAO).
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Most patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • To deliver training to the whole practice on sepsis recognition and management.
  • Review and improve the practice and standard operating procedures (SOP) in respect to the destruction of controlled drugs.
  • To ensure that details of how to contact the Parliamentary and Health Service Ombudsman are included in replies to complaints.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice