Park House

Updated 10 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 21 January 2021 and was announced.

Updated 10 February 2021

About the service

Park house is a residential care home in Guisborough. It is a purpose built building which provides care and support for up to 56 people over three floors. At the time of the inspection 55 people were using he service.

People’s experience of using this service and what we found

People, relatives and professionals were extremely positive about their experiences in this home. Comments included, “The home is beautiful and staff are wonderful. [Person] is well looked after.” And, “I love the home. Staff are always helpful. There is always someone available to talk to. On every floor staff know the patients. It’s just fab and nothing is hard work. There is always something going on [for people]. It’s welcoming and comfortable.”

The care which people received kept them safe from harm. Professionals were involved when people needed extra support to keep them well. Comments included, “There is good two-way communication for advice and informal discussions. Staff are happy to ask questions. They have always done what they need to do to reduce risk before they contact us. The right steps have been followed and recommendations have been completed.”

People were encouraged to take positive risks, which led to them being as independent as they could be. Staff were responsive to risk and staff continually monitored them. Resources to manage risk were in place. There were always enough staff on duty and they were supported in their roles.

People received very good person-centred care from staff who knew their needs well. The care which people received led to positive outcomes for them and they were able to lead fulfilled lives. Comments included, “I get looked after. Staff are brilliant. They are so friendly. It’s like a hotel.” And, “The girls [staff] can’t do enough for you.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Leadership was effective. Continued improvements had taken place since the last inspection and staff worked together to embed these changes. Feedback from everyone involved in the service was used to drive improvement. Checks in place to monitor the quality of the service demonstrated the service was very good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 20 December 2018) and there were two breaches of regulation relating to medicines and quality assurance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.