Archived: Bluebird Care (Windsor & Maidenhead)

We reviewed the care plans for five people and saw that a wide variety of assessments were performed which ensured the care of people, each assessment was person centred and written with the involvement of people who use the service and their families. Risk assessments were evident for a variety of different contexts with robust measures in place which guided staff and ensured that people were cared for safely.

We spoke with three staff who told us they "enjoyed" working for the provider and felt well supported within their role. They told us the training they received was good and they were able to demonstrate in depth knowledge of caring for people within their own homes.

The manager showed us a wide variety of information they gathered about the service and demonstrated how they used this to improve the service they provided and effectively manage their staff to ensure safe and effective care of people.

One person told us the staff were 'very nice, helpful and kind.' Another person told us "if you had to give the staff marks out of ten I would give them twenty." Another person said the staff were 'great, nice people.' She said she felt you 'could relax and felt comfortable.'

People's privacy and dignity were supported. People received care and support that met their needs. People we spoke to confirmed they felt safe in the hands of Bluebird's care workers. People were protected from abuse. We observed that staff were properly trained and adequately supported. We saw that measures to assess and monitor the service were in place.