The Waves

Updated 2 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 26 January 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 2 February 2022

The Waves is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Waves is registered to accommodate up to 3 people. At the time of our inspection there was one person living in the home. There were no plans for anyone else to move in. The person had moved in at the beginning of June 2018 and before that the home at been a dormant service for 8 months because no one was living there.

When we last inspected The Waves we had concerns about how the previous person living there was supported. There were breaches of regulation. At this inspection we found improvements had been made.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff cared about the well being of the person living in the home. We received positive feedback from relatives and professionals who worked alongside the home.

There were sufficient levels of trained and experienced staff who had worked to get to know the person well. Staff understood how to identify and report abuse and were well supported in their roles. Staff received training to enable them to carry out their roles competently.

The person was supported to make choices about how they spent their day. Staff had a good knowledge and understanding of the Mental Capacity Act 2005 (MCA) and promoted independence and choice. Where the person was not able to make a specific decision, staff acted in accordance with the MCA.

The person’s health care needs were met and staff supported them to see healthcare professionals when appropriate. They were supported to take their medicines safely by staff who had received the appropriate levels of training.

The person was encouraged and supported to take part in a range of activities within the home and the locality. Within the home the environment had been adapted to enable the person to spend their time doing activities that were enjoyable and meaningful to them.

Relatives knew how to make a complaint if the needed to and felt any concerns would be taken seriously and action taken straight away.

There were quality assurance systems in place to drive improvement and ensure the home offered a safe, effective, caring and responsive service.