Henley Care Limited

Updated 10 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 December 2018 and was announced.

We gave the service 48 hours’ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that there would be someone in the office.

The inspection was carried out by one inspector on site. An Expert by Experience made telephone calls to people who use the service and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we looked at information we held about the service. This included previous inspection reports and notifications. Notifications are events that providers must notify us about by law.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection site visit we spoke with the registered manager and the quality and compliance manager. We looked at four people’s records, medicine records, five staff files and other records relating to the management of the service.

Following the site visit the ExE spoke with five people and eight relatives. The inspector spoke with three care workers, a team leader and three health and social care professionals.

Updated 10 January 2019

Henley Care Limited is a domiciliary care service providing personal care to people living in their own homes in the community. At the time of our inspection there were 41 people using the service

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People felt safe when being supported by the service. Medicines were managed safely. Where risks were identified there were plans in place to manage those risks. There were sufficient staff to ensure people’s needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had the skills and knowledge to meet people’s needs. Staff competencies were checked to ensure staff were able to meet people’s needs safely.

Where people required support with eating and drinking this was provided to ensure dietary needs were met.

The service worked closely with health and social care professionals to ensure people had access to appropriate support.

People were supported by caring staff who treated them with dignity and respect. People were involved in the development of their care plans and felt involved in all aspects of their care.

People received person-centred care and care plans reflected how people wished their care needs to be met.

There were systems in place to monitor the quality of the service. The management team had plans to improve the effectiveness of the quality assurance systems to enable them to monitor and improve the service.