The Care Quality Commission
  • Dentist
  • Dentist

Nether Edge Dental Practice

1a Nether Edge Road, Nether Edge, Sheffield, South Yorkshire, S7 1RU (0114) 258 5486

Provided and run by:
Dr. Ritesh Aggarwal

Important: The provider of this service changed. See old profile

All Inspections

31/05/2023

During a routine inspection

We carried out this announced comprehensive inspection on 31 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available. Some items had passed their expiry date, immediate action was taken to address and learn from this.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation. The practice should review the system to carry out Disclosure and Barring Service (DBS) checks and obtain evidence of Hepatitis B immunity.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Nether Edge Dental Practice is in Sheffield and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. On street parking was available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 part time dentists, 2 dental nurses, one of whom manages the practice and 1 part time dental therapist. The practice has 1 treatment room.

During the inspection we spoke with both dentists and both dental nurses. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday 9am to 6pm

Tuesday 8am to 8pm

Wednesday 9am to 5.30pm

Thursday and Friday 8am to 1pm

There were areas where the provider could make improvements. They should:

  • Implement an effective system of checks of medical emergency equipment and medicines taking into account the guidelines issued by the Resuscitation Council (UK).

  • Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.

24 July 2013

During a routine inspection

We spoke with five people who used the service. They spoke positively about the care and treatment they had received. They told us staff were friendly and helpful which put them at ease. People said their treatments were clearly explained to them and they had signed to confirm they consented to the planned treatment. One person told us: 'They are very flexible and give options; it's what you want rather than what they want.' Another person told us, 'It's a great practice.'

There were effective systems in place to reduce the risk and spread of infection. Appropriate guidance was available and had been followed. People told us the practice was always clean and said improvements had been made since the new owner had taken over. One person commented, 'It's very smart. They have done lots of work on it.'

Staff received appropriate professional development. We saw staff had accessed various training so they could meet people's needs and maintain their qualifications. The three staff we spoke with told us they had received the training and support they needed to do their job well.

The practice had an effective system to regularly assess and monitor the quality of service people received. We saw surveys had been used to gain people's views and a system for raising concern was in place. Regular checks had been made to assess how the practice was operating.