Background to this inspection
Updated
9 October 2017
The Village Medical Centre, Peel Street, Littleborough, OL15 8AQ provides primary medical services in Littleborough near Rochdale from Monday to Friday. The practice was taken over in February 2017 from a previous provider which was rated Inadequate following a CQC inspection in September 2016.
The practice is now part of GP Care Services Ltd who also provide domiciliary and paediatric phlebotomy services throughout the borough. The practice benefits from high level support and leadership from the provider as well as access to human resources.
At the time of the inspection the surgery was part way through a refurbishment programme to improve its facilities and improve disabled access. At this inspection the refurbishment programme had progressed further and was still underway.
The surgery is open Monday to Friday:
Monday and Tuesday 7.30am to 6.30pm.
Wednesday, Thursday and Friday 8am to 6.30pm.
The Village Medical Centre is situated within the geographical area of Heywood, Middleton and Rochdale Commissioning Group (CCG).
The practice has a Personal Medical Services (PMS) contract. The PMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.
The Village Medical Centre is responsible for providing care to approximately 4200 patients.
The practice consists of two male GPs and is currently being supported by a female locum doctor covering for maternity leave. There is one nurse prescriber, a clinical pharmacist, a health care assistant and phlebotomist. The practice is supported by a practice manager and an administration team that includes receptionists.
When the practice is closed patients are directed to the out of hour’s service which is provided by BARDOC.
The practice belongs to a group of local practices who provide access to a GP and practice nurse at evenings and weekends.
Updated
9 October 2017
Letter from the Chief Inspector of General Practice
This is a focused follow-up inspection of The Village Medical Centre for areas within the key questions safe and effective. We found the practice to be good in providing safe and effective services. Overall the practice is now rated as good.
GP Care Services Ltd acquired the The Village Medical Centre in February 2017 which was rated inadequate at a previous inspection in September 2016. The practice was then inspected on 20 June 2017. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection the practice had made significant improvements and was then rated requires improvement overall because within the key questions safe and effective areas were still identified as requiring improvement as the practice was not yet meeting requirements at that time.
- The provider did not have a system in place to record the collection of prescriptions for controlled drugs.
- They did not have a system in place to deal with unmatched blood tests in the clinical system.
- They did not have a formal process to discuss and share complaints and significant events.
The practice provided us with an action plan detailing how they were going to make the required
improvements.
The full comprehensive report following the inspection on the 20 June 2017 is available on our website at www.cqc.org.uk/location/1-3475114133
This focused follow up inspection on 29 September 2017 was to confirm the required actions had been completed and award a new rating in the domains of safe and effective.The improvements we found mean that the practice is now rated ‘good’ for being safe and effective and is now rated good overall. The practice is also rated as ‘good’ for its services to all population groups. Evidence provided on this inspection included:
- A policy for the collection of controlled drug prescriptions
- A protocol for unmatched laboratory reports
- Minutes of clinical and administration meetings
- Agendas of meetings showing standing items for discussion
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
People with long term conditions
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133
Families, children and young people
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133
Working age people (including those recently retired and students)
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133
People experiencing poor mental health (including people with dementia)
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133
People whose circumstances may make them vulnerable
Updated
9 October 2017
The provider had resolved the concerns for safe and effective services identified at our inspection on 20 June 2017 which applied to everyone using this practice, including this population group. The population group ratings have been updated to reflect this.
A copy of the full report following this inspection is available on our website:
www.cqc.org.uk/location/1-3475114133