Updated 1 November 2019
Care UK is a large UK based independent provider of health and social care.
Care UK-North West London provides out-of-hours (OOH) primary medical services when GP practices are closed. The out-of-hours service covers a population of over a million people across outer North West London including Brent, Harrow, Hillingdon, Ealing and Hounslow.
The provider is contracted by the NHS clinical commissioning groups and also has 162 Service Level Agreements (SLA’s) for individual practices.
Most patients access the out of hours service via the NHS 111 telephone service. Patients may be seen by a clinician, receive a telephone consultation or a home visit, depending on their needs. Rarely patients access services as a walk-in patient.
The administrative base and call centre for Care UK- North West London is located in Southall. The full address for call centre and headquarters is:
- Care UK- North West London, Unit 1, Square One, Navigator Park, Southall Lane, Southall, UB2 5NH. We visited the administrative base and call centre to review relevant information and meet with the service staff.
Out-of-hours (OOH) services are delivered from three primary care centres (PCCs). They are:
- Harrow OOH PCC: St Marks Hospital opened from 8pm to 11pm Monday to Friday, from 9am to 11pm on a Saturday and from 9am to 10pm on a Sunday. We visited this base.
- Hillingdon OOH PCC: Hillingdon Hospital opened from 7.30pm to midnight Monday to Friday, from 8am to 11pm on a Saturday and from 9am to 11pm on a Sunday.
- Hounslow OOH PCC: Skyways Medical Centre opened from 10am to 1pm and 3pm to 7pm on a Saturday and Sunday.
OOH Primary Care Centres are situated in rented spaces and the facilities are managed by the host organisations.
The provider is registered to provide two regulated activities:
- Treatment of disease, disorder or injury;
- Transport services, triage and medical advice provided