The Care Quality Commission

Archived: Jump 2 Independence Limited

Flat 2 Basford Park Court, Basford Park Road, Newcastle Under Lyme, West Midlands, ST5 0PG 0845 521 3731

Provided and run by:
Jump 2 Independence Limited

Important: This service is now registered at a different address - see new profile

All Inspections

29 June 2012

During an inspection in response to concerns

We carried out this visit as part of our schedule of inspections to check on the care and welfare of people using this service. The visit was carried out at short notice, because we needed to be sure that the manager was available. Prior to the visit we contacted other agencies who may have involvement with the agency such as the local authority, no concerns were identified. During and following the visit we spoke with two people using the service, four staff and a social care professional about how the service was delivered and the quality of service provided.

People told us they were involved in planning their own care. They said that the care they received took account how they wanted their care providing. People said that the service listened to them and made changes to their care when their needs altered.

People told us that the care workers treated them well, respected and promoted their privacy and dignity. People liked the staff and felt they provided them with the support they needed. Comments included, "I have a key worker who talks to me about how I want to do the things I want to, but I can talk to any staff, they are all great."

We were told by people that they felt safe and protected. Support staff were trained to identify abuse and knew how to act when they felt someone may be harmed.

Support staff received training to provide people with the care they needed. People's care was regularly reviewed to make sure it continued to meet their needs. Checks were made on staff to make sure they were providing appropriate care.