We carried out a review of the data available to us about Constable Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Constable Care, you can give feedback on this service.
People’s experience of using this service:
¿ One person said they were, “Very lucky to get allocated [by social services] with Constable Care.”
¿ A relative felt people benefited from it being a small service, as it felt more personal, enabling staff to, “Get to know the client.”
¿ Staff supported people to keep safe, and acted when necessary to prevent any harm or discrimination.
¿ People were supported by management and staff who were skilled, highly motivated, kind, and compassionate.
¿ People were consulted over their care and support needs and actively encouraged to make decisions for themselves.
¿ There was an open culture, where people and staff felt comfortable to approach the management team to raise any concerns, knowing they would be listened to, and acted on.
¿ Staff knew people well. They had developed good relationships with people, and where applicable their relatives.
¿ Improvements were needed in the management of the service to ensure required paper work and reports were being completed, reviewed and submitted on time.
¿ People and their relatives were happy to recommended the service to others.
Rating at last inspection:
¿ This was the first inspection following the provider registering a change of location in March 2017 which meant the service had a new registration with us.
Why we inspected:
¿ This was a planned inspection.
Follow up:
¿ We will re-inspect this service within the published time frame for services rated good. We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk