Prior to our visit the provider had informed us, as required, of the registered managers extended absence from the service. In this report we refer to the acting manager who was covering in the absence of the registered manager. We spoke with 10 people using the service, three relatives and nine members of staff. These are some of the things they told us:
'The staff are lovely here, if you ask for help you get it. I have a lovely comfortable room and the food is fine.'
'The staff are very nice and they know what they are doing.'
'I have no complaints the staff are very caring.'
'There is plenty of entertainment, last Saturday we had some ballroom dancers in and everyone really enjoyed watching them. The activities co-ordinator is very good and people get taken out shopping, for a walk to music and movement classes and singing.'
'It's better since we have the same staff team in this bit of the home. The staff are lovely very friendly and caring. The food is excellent and I can stay and have a meal with my relative if I want to.'
'I look forward to coming to work, it's a good staff team and things have improved with the changes.'
There were care plans in place and evidence that people's health and care needs were being met.
We found that the medication system was not being managed safely.
We found that staff were being properly checked before they started working in the home to make sure they were suitable and safe to work with vulnerable people. We also found that there were enough staff available to make sure people's needs were met.
We saw there was a complaints procedure in place and people we spoke with told us they would feel able to raise any concerns.
Some of the care records were poor and did not reflect the care that was being delivered.