Golborne Medical Centre

Updated 25 April 2018

Golborne Medical Centre is located in a residential area of Kensington and Chelsea, west London, it is in the joint most deprived Ward in London and the second most deprived Ward in the UK. The practice is co-located in premises which are shared with another GP practice, with wheelchair access and all patient areas are on the ground floor. The practice has a total patient list size of approximately 2542 patients.

Their address is: 12-16 Golborne Road, Ladbroke Grove, London, W10 5PE.

Website: www.golbornemedical.nhs.uk

The practice team is made up of two GPs (one male, one female) providing 12 sessions per week, a part time nurse, two healthcare assistants one full time and one part time, a My Care, My Way senior case manager and health and social care assistant, a diabetes nurse consultant and a nurse educator all part time. The practice also has a practice manager, three receptionists and a patient support facilitator.

The practice is a teaching practice and had no student doctors at the time of inspection.

The practice is open between 8am to 6.30pm Monday to Friday, with an extended hour’s service on Thursdays from 6.30pm and 7.30pm and between 9am to 1.15pm on Saturday.

There are also arrangements to ensure patients receive urgent medical assistance when the practice was closed. Out of hours services are provided by a local provider. Patients are provided with details of the number to call.

The practice serves a diverse population with many patients attending where English is not their first language. The practice population is 49% non-white minority ethnic groups. Information published by Public Health England rates the level of deprivation within the practice population group as one on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. People living in more deprived areas tend to have greater need for health services.

Updated 25 April 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Goldborne Medical Centre on 15 February 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had added to the services it provided in response to the recent Grenfell fire and the specific needs of its patient group.

We saw one areas of outstanding practice:

• The practice had developed a Reflective Interprofessional Education Network (RIPEN) which was an inclusive thematic collaborative learning community for sharing experiences, developing innovations, providing patient centred holistic care.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018