Redcliffe Dental Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

The provider had systems to ensure that people who used the service received person-centred care and treatment that was appropriate, met their needs and was reflective of their personal preferences. The dentists confirmed, where applicable, they referred patients to a range of specialists in primary and secondary care for treatment the practice did not provide. Staff told us how they kept up to date with current evidence-based practice. The practice provided preventive care and supported patients to ensure better oral health. Staff felt the practice supported them to develop and enabled them to take on lead roles and responsibilities. Staff worked together and with other health and social care professionals to deliver effective care and treatment. Staff demonstrated their understanding of the need to obtain patients’ consent to care and treatment in line with legislation and guidance. They understood their responsibilities under the Mental Capacity Act 2005. Staff described how they involved patients’ relatives or carers when appropriate and made sure they had enough time to explain treatment options clearly. Staff had the skills, knowledge and experience to carry out their roles. The practice had systems to keep dental professionals up to date with current evidence-based practice. We saw evidence the dentists justified, graded and reported on the radiographs they took.

The practice offered dental implants. Staff obtained full consent, kept detailed records and had access to the appropriate equipment for the placement of implants. The practice offered conscious sedation for patients. The practice’s systems included checks before and after treatment, emergency equipment requirements, medicines management, sedation equipment checks, and staff availability and training. The practice offered orthodontic treatment for patients. The dentist with interest in orthodontics carried out a patient assessment in line with recognised guidance from the British Orthodontic Society. We looked at 5 patient care records. The information recorded in these patient care records was in line with recognised guidance. Staff obtained patients’ consent to care and treatment in line with legislation and guidance. They understood their responsibilities under the Mental Capacity Act 2005. Staff worked together and with other health and social care professionals to deliver effective care and treatment. The practice had systems for referring patients with suspected cancer under the national two-week wait arrangements. The practice had some systems for the safe handling and prescribing of medicines. However, improvements could be made to ensure all dispensed medicines were labelled with the practice name and address. NHS prescription pads were stored securely, there was a log in place to monitor and track their use and antimicrobial prescribing audits were carried out. However, on the day of assessment, we noted an old NHS prescription pad from a retired clinician was pre-stamped with prescriber authorisation, which increased the risk of them being taken or used inappropriately by unauthorised persons. We addressed this with the provider and were assured these would be destroyed and voided urgently. The provider should improve the practice's protocols for medicines management and ensure all medicines are dispensed of safely and securely.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.