208 Hutton Road - First Floor

Updated 17 January 2022

The service was run by Samee British Hair Clinic Ltd. The service was a private clinic providing surgical hair transplants and hair solutions to the public situated in Essex. Although it served the population of Essex, patients travel from across the country for treatment.

The service provided follicular unit extraction (FUE) hair transplant. This involves removing hair from one part of the body (usually the back of the head) and implanting it into another area on the head or face. They also provided platelet rich plasma (PRP) as a treatment option for female and male hair loss. It is a non-surgical method of hair regrowth. PRP Injections used the patients’ own blood plasma and growth factors to target areas of hair loss. Doctors used PRP to encourage the growth of thinning hair and promote the growth of transplanted hair.

The service was registered to provide care, for adults, for the following regulated activities:

• Surgical procedures
• Treatment of disease, disorder or injury

There had been a registered manager in place since the clinic opened in 2017.

The service had not reported any never events, any clinical incidents or any serious injuries.

This was the first inspection of this service.

Updated 17 January 2022

This was the first time we had inspected this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet patients’ individual needs, and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not have systems and processes in place to monitor the temperature of medicine storage.
• The service did not have an incident log to monitor for themes and trends.
• The service had a risk register which did not include a review date.

Updated 17 January 2022

This was the first time we had inspected this service. We rated it as good.

See the summary above for details.