The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dental Surgery - Oldham Road

293 Oldham Road, Failsworth, Manchester, Lancashire, M35 0AS (0161) 681 2100

Provided and run by:
Bhavsar and Jassi

Important: The partners registered to provide this service have changed. See old profile

All Inspections

17 July 2013

During a routine inspection

We spoke with two patients at the practice. They told us that, when treatment was required, they were given good explanations why that was the case and what their options were. Patients said they were given a copy of their treatment plan. The provider had a consent policy in place to support staff in carrying out their role. We saw that people had been asked to sign their treatment plans to confirm their consent to the work done.

People who used the practice said "I have always been satisfied with the treatment" and "excellent service, friendly receptive dentists who I have confidence in". One person commented "it's friendly, really nice staff and good treatment".

The standard of the environment throughout the practice was good and appeared clean, tidy and well maintained. The provider had a number of infection prevention and control policies in place which provided clear instruction to staff.

There were sufficient numbers of suitably qualified, skilled and experienced people employed to meet the needs of patients using the practice.

The provider had a complaints procedure which confirmed who was responsible for handling complaints. This set out timescales people could expect for a response if a complaint was made. People were advised that if they remained dissatisfied with the outcome of their complaint after internal investigation they could refer the matter onwards.