Seva Care Supported Living Services

About the service

Seva Care Supported Living is a supported living service providing personal care to people at two separate supported living schemes. The service provides support to people with a learning disability and autistic people. At the time of our inspection there were 10 people using the service.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: Model of Care and setting that maximises people’s choice, control and independence. Staff were recruited safely and had appropriate training on how to safeguard people using the service. The provider followed current best practice guidelines to effectively manage people's medicines and risks associated with infection prevention and control (IPC). People had individual positive behaviour management plans to guide staff when people became distressed or anxious.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. If people lack capacity to make certain decisions appropriate support is sought to support them.

Right Care: Care is person-centred and promotes people’s dignity, privacy, and human rights. People were encouraged to communicate freely and accessed community for activities when they wanted to. Staff supported people to learn new skills and maintain important contacts. People's care records were person-centred and up to date. Staff knew people well and understood their support needs which empowered people to make decisions about their care.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. The staff team worked well together making sure people's rights and wishes were protected. The service had regular communication with the healthcare professionals and relatives which led towards good working relationships and empowered people to choose the way they wanted to live their lives. The management team led by example and people were supported to take positive risks and were supported to do more things on their own.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update - The last rating for this service was good (published 20 March 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed not changed. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seva Care Supported Living on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Seva Care Supported Living Services is registered to provide people with personal care in their homes. This service provided care and support to people living in three ‘supported living’ settings, where people who have a learning disability or autistic spectrum disorder, sensory impairment and/or physical disability were supported to live as independently as possible. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission [CQC] does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Not everyone using Seva Care Supported Living Services received a regulated activity; CQC only inspected the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in place. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a caring approach to their work and understood the importance of treating people with dignity and respect. Staff understood the importance of protecting people's privacy and dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to be fully involved in decisions about their care.

People received personalised care. People's care plans reflected people’s individual preferences and needs. They contained the information staff required to provide people with the care and support they needed in the way that they wanted.

Arrangements were in place to keep people safe. Staff understood how to safeguard the people they supported. People's individual needs and risks were identified and managed as part of their plan of care and support. Staff understood their responsibilities to manage risks and report concerns where there were any issues relating to people's safety or poor practise.

Arrangements were in place to ensure that complaints were responded to and addressed appropriately.

Staff were appropriately recruited, trained and supported to provide people with individualised care and support. Staff were positive about the support and training they received. The provider ensured staff had the skills and knowledge to meet people's needs.

Staff, people’s relatives and community professionals gave positive feedback about the management of the service. They told us the registered manager was approachable, communicated well and ensured people were provided with good quality care.

There were systems in place to regularly assess, monitor and improve the quality of the services provided for people.