Healing Health Centre

Updated 27 April 2018

The Healing Health Centre, Wisteria Drive, Healing, Grimsby, DN41 7JB is situated in the rural village of Healing west to the town of Grimsby. The practice provides services under a Personal Medical Services (PMS) contract with NHS England, North East Lincolnshire Area Team. The practice list size of 2,211 is predominantly white British background with 1% of mixed race.

The practice has one full time GP partner who is male. There is one advanced nurse practitioner (locum), one practice nurse and one health care assistant. The practice is also supported by a practice manager (who is the registered manager) and a team of secretarial, administration and reception staff.

The practice is open between 8am and 6.30pm Monday to Friday. The practice is open for late appointments on a Tuesday until 7.30pm.

The proportion of the practice population in the 0-4 years age group is lower than the England average. The practice population in the under 18 years age group is similar to the England average. The practice scored nine on the deprivation measurement scale. The deprivation scale goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater need for health services. The overall practice deprivation score is better than the England average, the practice is 12.1 and the England average is 23.6.

The practice, along with all other practices in the North East Lincolnshire CCG area have a contractual agreement for NHS 111 service to provide Out of Hours (OOHs) services from 6:30pm to 8am. This has been agreed with the NHS England area team. When the practice is closed, patients use the NHS 111 service to contact the OOHs provider. Information for patients requiring urgent medical attention out of hours is available in the waiting area, in the practice information leaflet and on the practice website. The practice website can be accessed at www.healinghealthcentre.nhs.uk

Updated 27 April 2018

This practice is rated as Good overall. (Previous inspection Dr Koonar November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive follow-up inspection at Healing Health Centre on 13 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• The practice implemented service developments using input from clinicians to understand their impact on the quality of care.

The practice had implemented a new telephone system for patients to allow them to efficiently select the service they need.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice