Care 4 Care Headquarters

Updated 4 July 2024

Care 4 Care Headquarters is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 37 older people were receiving personal care and support from this provider. Most people currently using the service were receiving short-term palliative end of life care. The service was rated requires improvement overall with multiple breaches of regulation made following their last inspection. This was because we identified concerns in relation to how the provider coordinated staffs call visits, operated their governance systems and maintained records. We undertook this follow up assessment to check the provider had followed the action plan we required them to send us after their previous inspection and made the necessary improvements they told us they would. The inspection was announced and we gave the provider 48 hours’ notice. This was because we needed to be sure the registered manager would be in their offices to support this assessment. Inspection activity started on 10 July and ended on 15 July 2024. We visited the provider’s offices on the first day of this assessment. We looked at 3 key questions and all the quality statements associated with them. We found the provider had made enough improvements and no longer in breach of regulations. The service is now rated good overall. Areas where the provider had improved since their last inspection included, better scheduling of staffs call visits, operating their oversight and scrutiny systems more effectively, and maintaining better records. Inspection (assessment) activity started on 10 July and ended on 15 July 2024. We visited the provider’s offices on the first day of this assessment. We found the provider had made enough improvements and was no longer in breach of regulations.

Updated 4 July 2024

People were generally happy with the care and support they or their family members received. Feedback included, “We were immediately impressed with this amazing home care agency. We have no complaints,” “They were extremely efficient, professional, and kind to my family member. The whole family developed a wonderful relationship with the carers,” and “I am absolutely over the moon with my carers who are all very, very good.” External health and social care professionals also expressed satisfaction with the care and support their clients received. Feedback included, “Overall, my experience with this provider has been overwhelmingly positive. They deliver high-quality care to my clients,” “They are very good, trustworthy, and reliable. They go the extra mile to provide good-quality care to our clients,” and “They work with us in an extremely professional way, achieved all areas of their improvement plan, and we have had no complaints or concerns raised about them.” We spoke with the registered manager, a care coordinator, and a field supervisor. We found people were protected from the risk of abuse and harm. People were risk-assessed, and their safety and quality of care were continuously monitored and well-managed. People received continuity of care from a dedicated group of well-trained, supported staff who were familiar with individuals’ needs, preferences, and daily routines. People received their prescribed medicines as and when they should. People received responsive, person-centred care. They were treated with kindness, compassion, and dignity. Their diversity was respected, and staff communicated and shared information in a way they could easily understand. People were able to make informed choices about how they lived their lives. Any concerns or complaints they raised were appropriately dealt with.