Kingsway Nursing Home

Updated 2 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 18 March 2021 and was announced.

Updated 2 April 2021

About the service

Kingsway Nursing Home provides nursing and personal care for up to 42 people in a two storey, purpose built building. Care and support is provided to older people, including some people living with dementia and adults with mental health needs. At the time of inspection 39 people were using the service.

People’s experience of using this service and what we found

People told us they felt safe and happy living at Kingsway Nursing Home. Safeguarding procedures protected people from the risk of abuse. Risks to people were assessed and actions were taken by staff to reduce any risks identified. The providers recruitment processes reduced the risk of unsuitable staff being employed. Lessons were learnt from adverse incidents.

Staff had a good skills mix and were trained to carry out their roles safely. They were supported with regular supervision meetings and appraisals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us they enjoyed the food on offer. People and relatives said staff were caring. Staff knew the people they were supporting very well. People received person-centred care based on their choices and preferences. A range of activities were available to people and people were able to follow their interests and hobbies. Feedback was sought from people and acted upon.

Complaints were managed appropriately. Audits and checks were carried out by the management team and provider. The service worked in partnership with other agencies to fully meet people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.