Updated 4 May 2020
Consult Healthcare Limited operates from 21 Regent Street, Nottingham, NG1 5BS and the premises are wholly owned by the provider. The service is located over four floors with on street car parking. There is a waiting room on the ground floor and treatment rooms are located on the ground, second and third floors. There are no facilities for disabled access; patients are informed of this when booking appointments and can be seen at another location where consultants already work.
The provider, Consult Healthcare Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures from the location, to adults aged 18 and over. Any persons under 18 years old are referred to the local hospitals with the appropriate facilities.
The service provides specialist private medical services for heart disease, with particular expertise in treating high risk, complex coronary artery disease, cardiac valve disorders and complex electrical cardiac disorders. Outpatient only consultation services are provided at this location together with relevant non-invasive diagnostic tests.
In order to diagnose and detect heart and other disease/conditions, medical tests carried out at this location include echocardiograms, electrocardiograms (ECGs), ECG exercise treadmill testing, ambulatory blood pressure (BP) monitor and ambulatory ECG monitor testing, spirometry, blood testing (analysis performed off-site), ultrasound scanning testing.
The service also offers health screening services – a service to provide primary prevention assessment of health by medical consultation, blood testing (analysis performed off-site), and other screening testing (spirometry, ultrasound testing and BP testing where appropriate) are provided to elective outpatients.
Services are delivered by a consultant interventional cardiologist, who is supported by a practice/business manager and two patient administrators. Health screening services are provided by two doctors and a nurse, who are independent contractors not employed directly by Consult Healthcare Limited. Rooms in the premises are also hired out to other services such as a private GP service, consultant specialists and medico-legal services who are independent from the service and maintain their own private patient lists.
The service is open:
• Monday 9am to 6pm
• Tuesday 9am to 5pm
• Wednesday 9am to 5pm
• Thursday 9am to 5pm
• Friday 11am to 3pm
Cardiology clinics are held on Monday evenings at the location.
Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.
During the inspection:
- we spoke with staff
- reviewed CQC comment cards where patients shared their views
- reviewed key documents which support the governance and delivery of the service
- made observations about the areas the service was delivered from
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.