Rosclare Residential Home Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People felt respected by the staff that cared for them, however, some support was not provided in a way that maintained people’s dignity and left people feeling ‘embarrassed’. Additional training was going to be provided to staff to address this concern. Whilst improvements had been made to the activity provision at the home, people still felt there was not enough engagement and stimulation, with relatives telling us that people often looked “bored”. The management team told us they would consult with people and relatives about what activities they would like so they had greater choice and control over how they spent their time. People were encouraged and supported to build on their independence and undertake as much as they could for themselves. People were also supported to gain strength and coordination to improve their mobility, so they could do more for themselves.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People felt respected by the staff that cared for them, however their dignity was not always supported as necessary. Few people told us they were not always appropriately covered after the shower which was, “not a pleasant or dignified experience” and made another person feel “embarrassed.” During our visit we also found that people’s permission to enter their bedrooms was not always considered. The management team told us that immediate action was taken to address staff’s training needs in this area making sure people’s care was always dignified.

The service was attentive to people’s emotions so that they remained in control of their happiness. The management team told us that people’s emotional wellbeing was monitored and promoted, including taking actions to make a difference to people’s lives as necessary. For example, a person was encouraged to take on their hobby which helped them to manage their anxiety. Another person was supported to get hold of their family member who they had not seen for some time. Staff supported people to maintain and build upon their independence. This included supporting people’s rehabilitation and developing their strength to get them more mobile.

Staff were patient with people and where possible encouraged them to undertake tasks independently. This included prompting people to take their plates away after eating and carry out personal care tasks such as washing and dressing themselves. We saw people being encouraged to eat and drink independently.

Improvements had been made to activities provision at the service. A new activity schedule was introduced which included external entertainers visiting weekly to sing along with people and facilitate exercises and board games. However, some activities provided internally were limited in the number of people they could involve and were unstructured. People said to us, “The activities are not varied. There’s a rota on the notice board downstairs, most of the things on there don’t happen” and “There isn’t much to do.” A family member told us, “At times you can see that people are bored. They need more stimulation. More activities for people would be a big improvement.” In response, the management team told us they will be having discussions with people to determine their expectations and how the home could improve in this area.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.