About the service Goscote Centre is a shared lives service that provides care and support to people within a family environment. Approved Shared Lives Carers support adults with a learning disability or autism. People lived with their carers on a short or long-term basis depending on their needs. There was 66 people using the service at the time of the inspection. The Care Quality Commission (CQC) only inspects the regulated activity of 'personal care' being provided to people who use the service. However, we do take account of any wider social care provided.
People’s experience of using this service and what we found
Some aspects of record keeping and systems to monitor and improve the quality of the service people received needed further development. We found risks to the health and safety of people were usually fully assessed and the provider took reasonable steps to lessen such risks. People told us that they felt safe living with their carers. The provider carried out safe recruitment processes to protect people from harm.
There was a staffing structure in place that ensured there was enough staff to support the role of the shared lives carers. Regular meetings took place with carers and staff so that there was an opportunity to learn and share good practice.
Carers knew how to support people to eat and drink enough to keep them well. People were supported to have their mental and physical healthcare needs met. Shared Lives staff and carers sought and took advice from relevant health professionals when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
All the people we spoke with told us they liked where they were living and they were well cared for. People were given choices and control over their care. Staff and carers protected people's privacy and dignity when supporting people. People were supported to be as independent as possible.
We found systems were in place for Shared Lives workers to follow so that assessment and monitoring of carers and the shared lives placement took place. People and their relatives knew who to contact if they had any complaints. The registered manager provided staff with appropriate leadership and support. Shared Lives staff and carers told us the registered manager was approachable and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was requires improvement (published 19 December 2016). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.