Chenash Homecare Specialists

Updated 17 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be available to support the inspection. Inspection activity started on 1 November 2023 and ended on 6 November 2023. We visited the service on 1 November 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person and 2 relatives about their experiences of the service. We also spoke with the 2 managers (the registered manager and the nominated individual) and 2 care support workers. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records including 2 people’s care records, records relating to staffing, medicines management and other records relating to the management of the service.

Updated 17 November 2023

About the service

Chenash Homecare Specialists are a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 5 people.

People’s experience of using this service and what we found

People’s feedback confirmed they were satisfied with the care and support provided by staff.

Staff understood how to safeguard people from abuse and knew when and how to report safeguarding concerns to the relevant people/agencies.

Staff understood how to manage risks to people to keep them safe from injury or harm.

There were enough staff to support people and meet their needs. Regular staff supported people so that the care and support they received was consistent.

Recruitment and criminal records checks were carried out on staff to make sure they were suitable to support people.

Staff followed current infection control and hygiene practice to reduce the risk of infection when providing care and support to people.

People were supported to take their prescribed medicines in a timely manner.

The managers monitored and reviewed the safety and quality of care and support provided to people. They checked that care and support was delivered to a high standard and continuing to meet people’s needs.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome.

The managers sought people’s views about how the service could improve further. Staff were provided opportunities to review and improve their working practices.

The managers worked proactively with partners to provide care and support that met people’s needs.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 5 May 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.