Hillside Nursing Home

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 February 2022 and was announced. We informed the registered manager shortly before our arrival to make them aware of our visit.

Updated 11 March 2022

About the service:

Hillside Nursing Home is a residential care home providing accommodation, personal and nursing care to 53 people at the time of the inspection.

People’s experience of using this service:

• People and relatives told us that people received safe care.

• Risks associated with people’s needs had been assessed. However, further improvements were needed with risk assessments associated with behaviour which may challenge the service. We made a recommendation in this area.

• There were sufficient staff to meet people’s needs.

• Medicines were being managed safely.

• Staff had the knowledge and received the support they required to meet people’s individual needs.

• People were supported with their nutritional needs and had choices with meals.

• The staff worked well with external health care professionals and people were supported with their needs and accessed health services when required.

• People received care from staff who were kind and compassionate.

• Staff understood people’s needs, preferences, and what was important to them.

• People’s independence was promoted and their privacy and dignity was respected.

• Care plans were person centred and detailed people’s support needs.

• People and staff were positive about the management and the service. There was an effective quality assurance system in place to identify shortfalls and take action to ensure people were safe.

• The service met the characteristics for a rating of ‘Good’. Therefore, our overall rating for the service after this inspection was ‘Good’.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

• At the last inspection on 24 January 2018 the service was rated ‘Requires Improvement’. The home was in breach of three regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to staffing, person centred care and good governance.

• This had been addressed at this inspection.

• The last inspection report was published on 12 April 2018.

Why we inspected:

• This was a planned inspection based on the rating of the last inspection.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.