We carried out a review of the data available to us about Sunnydale Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunnydale Care Home, you can give feedback on this service.
We found the following examples of good practice.
Safe practices were in place to support visits to the care home. Visitors booked an appointment and were greeted on arrival. Visitors were required to have their temperature checked and to confirm their current health status. They were asked to wash their hands and supported to put on the personal protective equipment (PPE) provided. This included aprons, masks and gloves. Visitors were also required to undertake a COVID lateral flow test (LFT) and wait for a negative result, before they started their visit.
All staff used the appropriate PPE in line with current government guidance. People also chose to wear face masks in communal areas. Social distancing measures were in place to protect people, for example everyone was careful not to cross on the stairs.
Staff had received training on the signs, symptoms and management of COVID-19. Training to don and doff PPE had also been completed by all staff. PPE was freely available.
There was an infection control policy and contingency plans in place that had been updated as guidance had changed. We found the home to be clean with regular cleaning taking place throughout the day.
People were supported to follow government guidance in place. People were also supported to keep in touch with relatives in ways that were meaningful to them, for example by phone and video calls.
Due to the layout of the building, it was not possible to use isolating, cohorting and zoning plans to manage the spread of infection. The registered manager told us they tried to mitigate the risks by increased cleaning of high-touch areas, having a rota for access to communal areas such as the kitchen and people staying in their rooms when necessary. People were supported by a dedicated and consistent small team of staff. In the event of an outbreak occurring, people would stay in their rooms and use call bells if they needed support.
This service provides accommodation and support to a maximum of five people over the age of eighteen who have a mental health condition. The property does not have a passenger lift so is only suitable for people who are able to use the stairs. At the time of our inspection there were four people using the service.
The registered provider is required to have a registered manager in post and there was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were recruited safely and at this inspection, there were sufficient staff on duty to meet people's needs. Staff had received training, which allowed them to meet people’s needs, and received support through supervision from the registered manager and deputy manager. Staff had received safeguarding adult training and were aware of types of abuse. Alerts to the local authority safeguarding team were made as appropriate.
People told us they felt safe at the service. Accidents and Incidents were recorded and analysed by the manager and action taken where any health and safety issues were identified following an accident or incident.
Medicines were managed safely.
The service was clean and tidy and people had personalised bedrooms. People told us that staff were kind and caring. They had time to get to know people and treated them with respect. They worked within the principles of the Mental Capacity Act.
Care plans were detailed and person centred. They were reviewed regularly and checked by the registered manager and provider.
Social isolation was minimised because staff encouraged people to access the local community either by themselves or with support.
People were supported to maintain their health and had access to health services if needed.
People had opportunities to make comments about the service and how it could be improved. A complaints procedure was in place and people told us they knew how to raise a concern if needed.
The registered manager had good oversight of the service and there was a clear ethos of care.
Staff were led by an open and accessible management team.