Imperial Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were able to make choices about their care and support. They were encouraged to be independent and treated as individuals. Their care was planned for, and they had opportunities to be involved in this planning and reviews. Staff were well treated and supported. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they received personalised care and were treated as individuals.

Staff explained people were assigned 'keyworkers.' These were named members of staff who helped people to plan and monitor their own care.

Staff treated people well. They were polite, kind and respectful. They addressed people using their preferred names and pronouns.

Each person had a personalised care plan which set out their needs and personal objectives. These were regularly reviewed, and people were involved in these reviews.

People told us they were able to make choices, and these were respected.

Staff knew the principles of ensuring people understood information and made choices about their own lives and care. Staff explained that when people were assessed to be independent, they supported this, for example managing their own medicines or money. The provider employed an activities coordinator. They explained about different activities they offered and how they organised individual and group events. These included supporting people with skills such as cooking, using the computer, and helping them to exercise and stay healthy.

Staff supported people to make choices about how they spent their time.

People's care plans and assessments included information about how they communicated and made decisions. People were supported to be involved in making choices. The provider asked people to agree to some house rules which were designed to help keep everyone safe and well. People signed their agreement and consent to these and to their care and treatment. There was evidence of decisions being made in people's best interests when they had been assessed as lacking the capacity to make these decisions.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they felt supported. They had opportunities to discuss any concerns they had with the management team. They felt they had good terms and conditions of employment.

The staff regularly met with the registered manager as individuals and in a group. These meetings included team building, positive feedback for staff and teaching sessions. The provider helped staff to celebrate their religion, culture, and special events such as birthdays. Teaching sessions and reflective practice included opportunities for staff to understand why they needed to work specific ways. This helped the staff to feel empowered and understand their role and responsibilities.