Falconer's Court

Updated 16 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 21 August 2018 and was unannounced.

The inspection was undertaken by an inspector and an inspection manager. Before our inspection we reviewed the information we held about Falconer’s Court. We looked at notifications which had been submitted to inform our inspection. A notification is information about important events which the provider is required to tell us about by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spent time with the people using the service. We observed how people were supported and the activities they were engaged in. We spoke with three people and two relatives after the inspection.

We spoke to two care staff and the registered manager. We reviewed three people’s care records. We reviewed medicine records, three staff recruitment files, staff induction, training and supervision records and a variety of records relating to the management of the service including staff rotas, surveys conducted and quality audits. We also spoke with local authority commissioners to get their views of the service.

Updated 16 October 2018

The inspection took place on 21 August 2018 and was unannounced.

Falconer's Court is registered to provide accommodation and personal care for up to seven people who live with complex learning and or physical disabilities. There were seven people living at Falconer's Court at the time of this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Falconer's Court and we observed staff keeping people safe. Staff were aware of how to keep people safe and risks to people's safety were identified and managed effectively. There were enough suitably trained staff to ensure people’s needs were met and provide care in a safe and effective manner.

The provider had a robust recruitment process in place and undertook checks which helped to ensure that staff employed were appropriate to work in a care environment.

People's medicines were managed safely and effectively by staff who had been trained in the safe administration of medicines.

Staff were well supported by the management team and had team meetings every month and one to one supervision meetings with their line manager. Staff felt supported, valued and motivated.

People received the support they needed to eat a healthy and balanced diet and their health needs were met through access to a range of health care professionals.

People and their relatives were complimentary about the staff team. Staff respected people's dignity and privacy and knew about people's individuals' care and support plans and their daily routines as well as their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their family and/or care manager's had been involved in the development and review of their care plans as much as possible. Family and visitors were able to visit at any time they wished and were made welcome by staff and managers.

The provider had systems and processes in place to obtain feedback from people who used the service, their relatives, and care managers about the quality of the services provided. People's family members were aware of how to raise concerns with the staff or management and were confident that they would be listened to and issues resolved.

The provider had arrangements to monitor health and safety and the quality of the care and support provided for people who used the service.

There was an open and transparent culture in the home and staff had clear roles and responsibilities.