10 June 2019
During a routine inspection
HICA is care at home service provided within extra care housing at Daisy Haye. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care support to 18 people.
People’s experience of using this service and what we found
People were supported to receive their medicines as prescribed by trained staff. However, medicines records were not always completed accurately and audits of medicines records did not always identify areas where improvement were required. The provider took immediate action following us raising concerns to ensure people continued to receive their medicines safely.
People were supported by trained staff who knew them well. People’s preferences were recorded, and people consistently gave positive feedback about their care. People’s privacy, dignity and independence was respected. People were encouraged to be actively involved in their care planning.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain a healthy diet of their choice. People had access to a variety of health and social care professionals to ensure their needs were being met effectively. People were supported by staff who were flexible and showed kindness and compassion.
People gave consistently good feedback about staff and the registered manager. The provider encouraged feedback and used this to improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30/07/2017 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.