Flower Park Care Home

Updated 26 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector, and a member of the CQC medicines team.

Flower Park is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Flower Park is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a manager in post who was in the process of registering with CQC.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including the manager, care workers and ancillary staff.

The first day of our inspection was used solely to review medication management and we viewed multiple medication records. On the second day we reviewed a range of records including three people’s care records and a variety of records relating to the management of the service. We looked at three staff files in relation to recruitment and staff supervision and observed staff interacting with people.

Updated 26 August 2022

About the service

Flower Park is a residential care home providing personal and nursing care for up to 41 people. At the time of our inspection there were 40 people residing at the service, some of whom were living with dementia.

People’s experience of using this service and what we found

People received their medicines as prescribed. Although some areas needed further development and we recommend that new systems and processes continue to be embedded in to practice.

People were protected from the risk of abuse. Staff received training in this area and knew what actions to take if they suspected abuse. Accidents and incidents were analysed for any trends and patterns. The provider used this analysis to mitigate future incidents.

Risks associated with people's care were identified and risk assessments were in place to ensure they were managed safely. The home was clean and well maintained. Staff wore appropriate personal protective equipment (PPE). PPE was available at several points throughout the home.

The provider had systems in place to monitor the quality of the service. Action plans were drawn up to ensure things were dealt with in a timely way. The provider sought feedback from people and used this to develop the service. The registered manager worked well with other professionals and took appropriate actions when required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 June 2019).

Why we inspected

The inspection was prompted in part due to concerns received about medicine management. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Flower Park on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.