The Care Quality Commission
  • Doctor
  • GP practice

Greater Peterborough Network (Extended Hours Service)

Overall: Good read more about inspection ratings

Craig Street, Peterborough, Cambridgeshire, PE1 2EJ (01733) 307840

Provided and run by:
Greater Peterborough Network Limited

All Inspections

3 May 2019

During an annual regulatory review

We reviewed the information available to us about Greater Peterborough Network (Extended Hours Service) on 3 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 June 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Boroughbury Medical Centre (Extended Hours Service) on 29 June 2017. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for recording, reporting and learning from significant events.
  • Risks to patients were assessed and well managed.
  • Patients’ care needs were assessed and delivered in a timely way according to need.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge, and experience to deliver effective care and treatment. We noted that some staff employed on a sub-contractor basis were overdue refresher training.
  • There was a system in place that enabled staff to access and add information to the patient records.
  • The service managed patients’ care and treatment in a timely way.
  • Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
  • Information about service and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and most staff felt supported by management. However, some staff we spoke with did not always feel engaged with the senior management team. The service proactively sought feedback from staff and patients, which it acted on.
  • The service was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The system in place should ensure that all staff have received all training that is appropriate to their role in a timely manner.

  • Effective communication and engagement should be in place to ensure all staff are engaged with the senior management team.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice