Woodmarket House

Updated 24 October 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted as part of our Thematic Review of infection control and prevention in care homes.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Woodmarket House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 5 minutes notice because we needed to check the current COVID 19 status for people and staff in the service.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider previously sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with three care staff, the registered manager, provider and three relatives of people who use the service. We reviewed a range of records including four care records, medicine administration records, two staff recruitment files and training matrix. We also looked at a variety of records relating to the management of the service.

Updated 24 October 2020

Woodmarket House is a residential care home providing personal care. It is registered to support up to 42 people. At the time of inspection there were 24 people using the service.

Accommodation is provided on the ground and first floor with communal facilities.

People's experience of using this service and what we found

The home had not fulfilled it's actions in regards to its environment and maintenance schedule. An action plan remained in place but there were no clear timescales for when all works would be completed.

The registered manager had continued to take steps to improve the service and ensured people received safe care.

There were systems and processes in place to identify, record and investigate incidents. This included falls management and the home had seen a noticeable decrease in falls.

The registered manager reviewed all incidents, worked with partner agencies and implemented preventative measures to keep people safe.

A new dependency tool had been introduced and staffing numbers were consistent.

The home was clean and followed infection control protocols.

People received their medicines safely as prescribed. Medicine practices were safe.

Staff understood their responsibilities to protect people from abuse and avoidable harm.

Rating at last inspection

The last rating for this service was requires improvement (report published 19 March 2020).

Why we inspected

This inspection was undertaken to follow up risks we identified at the last two inspections at Woodmarket House and action we told the provider to take. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained the same. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Woodmarket House on our website at www.cqc.org.uk