Updated 20 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by an inspector and an assistant inspector.
Service and service type:
Limitless Home care Limited is a domiciliary care service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection site visit because it is small service, and the manager is often out supporting people. We needed to be sure that they would be in.
We visited the service on 22 May 2019 to see the registered manager and to review care records and policies and procedures. We made telephone calls to people and relatives on 21 and 22 May 2019.
What we did:
When planning our inspection, we reviewed any information we had received about the service. We also contacted the local authority for feedback about the service. We used this information to help us decide what areas to focus on during the inspection.
During the inspection, we spoke with the registered manager who is also the registered provider, the senior care assistant and three care staff. We also spoke with three people who used the service and seven relatives. We looked at three people’s care records to see how their care and support was planned and delivered. We also looked at medicine records, staff recruitment and training files, policies and procedures and the provider’s quality monitoring systems.