L&T Transport Services Wokingham

Updated 3 May 2019

L&T Transport Services Wokingham is operated by L&T Patient Transport Services. It is an independent ambulance service in Wokingham providing patient transport services. The service primarily serves the community of Berkshire. The service did not work with formal contractual or service level agreements. The service worked on an ad hoc basis for local authorities or NHS transfers. The service transported patients requiring renal dialysis and patients discharged from hospital but would also transport patients with mental health conditions, physical health problems, patients with learning disabilities and patients living with dementia. The service did not transport patients under 18 years of age.

The service has had a registered manager in post since July 2017. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage a service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how a service is managed.

Updated 3 May 2019

L&T Transport Services Wokingham is operated by L&T Patient Transport Services. The service provides a patient transport service.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to the service on 20 March 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this service was patient transport services.

We rated it as Good overall.

We found the following areas of good practice

• The provider was committed to improving and developing the business.

• The provider had sourced external training providers to develop staff.

• The vehicles were in good condition, well maintained and visibly clean.

• The service planned journeys taking into account the needs of patients.

• The registered manager clearly understood the principles of the Mental Health Act (1983) Code of Practice and its relevance to their service.

However, we found the following areas that require improvement

• Not all staff were up to date with mandatory training.

• There was no process for monitoring journey times and metrics.

Dr Nigel Acheson

Deputy Chief Inspector of Hospitals (London and South), on behalf of the Chief Inspector of Hospitals

Updated 3 May 2019

L&T Patient Transport Services is an independent ambulance service. The service primarily serves the community of Berkshire. There were no formal contractual or service level agreements in place. The service worked on an ad-hoc basis for local authorities or NHS transfers. The service transported patients requiring renal dialysis and patients discharged from hospital but would also transport patients with mental health conditions, physical health problems, patients with learning disabilities and patients living with dementia. The service did not transport patients under 18 years of age.