Angel Hands Also known as Angel Hands Social Care Ltd

Angel Hands is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our inspection the service was supporting six people.

Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

People’s experience of using this service

Risks faced by people were assessed and documented and staff understood how to mitigate them. However, some risk assessments did not contain enough detail and people’s medicines had not always been correctly recorded. Safer recruitment procedures had not always been followed.

People and their relatives spoke highly of the service and the care they were receiving. One person said, "They are lovely, absolutely lovely, the whole team." People told us they had continuity of care from caring, experienced staff who understood their needs.

People told us they felt safe and they were cared for by staff who were well-trained and understood how to protect them from abuse and report any concerns.

People and their relatives told us that if things went wrong they would be comfortable in contacting the office and felt confident they would be listened to. There were quality assurance systems in place and regular spot checks of staff.

Staff told us they enjoyed their work and felt very well-supported by the registered manager. They told us their working conditions were good and they had regular supervision and appraisal.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 10 May 2017 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.